Keller Williams Realty Ranked “Highest in Customer Satisfaction Among Home Buyer and Seller Segments” by J.D. Power and Associates


Keller Williams Realty Ranked “Highest in Customer Satisfaction Among Home Buyer and Seller Segments” by J.D. Power and Associates
AUSTIN, TEXAS (August 16, 2012) — According to the J.D. Power and Associates 2012 Home Buyer/Seller Satisfaction StudySM released yesterday, Keller Williams Realty, Inc. ranks highest in customer satisfaction in both the homebuyer and home seller segments. Keller Williams Realty, Inc. achieved the highest scores in all measured factors across both segments, receiving the highest Power Circle RatingSM among its competitors overall.“We are so proud to have our associates be recognized once again for leading the industry with the influence and reputations they have in their local communities. They continually demonstrate not only their level of talent, but their commitment to serving our communities with the utmost integrity and highest level of service,” Mark Willis, CEO of Keller Williams Realty, Inc., stated. “Congratulations to all Keller Williams Realty associates. They have certainly earned this prestigious distinction.

” The fifth annual J.D. Power and Associates study measures customer satisfaction with the largest national real estate companies within the home buyer and seller segments. Scores are determined by examining three factors of the home-buying experience: agent/salesperson; office; and variety of additional services. For the home-selling segment, agent/salesperson; marketing; office; and variety of additional services are examined.

J.D. Power and Associates stated, “[The uncertain economic times] present a challenge for the real estate companies to really work closely with the customers and really hold their hand through the entire process to make them feel more comfortable in the decisions. Keller Williams has set itself apart by performing high in all the areas that are most important to customers specifically with the agent, the offices, and the services that they provide.”

“Our agents go above and beyond to help their clients at one of the most personal times in their lives – when they are buying or selling a home. We are incredibly honored and humbled that our associates have been recognized yet again for their incredible levels of service,” says Mary Tennant, President of Keller Williams Realty, Inc.]

Reported by Stephanie van Hoek

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Short Sale News: HAFA short sales pick up slightly after rules eased


Mortgage servicers completed slightly more short sales under a government-funded program over the last two months after the Treasury Department relaxed rules at the start of the year.

Under the Home Affordable Foreclosure Alternatives program, servicers completed 6,069 short sales and deeds-in-lieu of foreclosure in June. The total equaled roughly 100 more than May and up from less than 4,500 in each of the first four months of the year, according to Treasury data released Friday.

Treasury relaxed some rules in January to expand the program, which launched more than two years ago. Beginning in February, servicers are no longer required to verify a borrower’s financial information or if the monthly mortgage payment exceeded 31% of income.

“We remain committed to utilizing the tools we have available to help our country heal faster from an unprecedented crisis,” Treasury Assistant Secretary Tim Massad said in a statement.

But the program, like its larger Home Affordable Modification Program umbrella, will fall far short of original estimates.

Through June, the Treasury spent $237.2 million under HAFA for the nearly 53,000 short sales and deeds-in-lieu of foreclosure, according to the Special Inspector General for the Troubled Asset Relief Program.

More than $140.9 million of the money went to borrowers for relocation expenses, while $70.5 million went to servicers and another $25.8 million reimbursed investors.

Investor uptake of the program varied greatly.

Less than 3,800 of the completed HAFA short sales went for loans owned by Fannie Mae and Freddie Mac.

But since HAFA launched in 2010, the GSEs completed more than 250,000 short sales through their own programs, according to Federal Housing Finance Agency data.

Two-thirds of HAFA activity occurred on loans securitized in the private mortgage bonds.

Of the deals completed, only 1,500 were deeds-in-lieu of foreclosure. Under HAFA rules, a borrower must make a good faith effort to list and market the property before the servicer can offer a payment. The Treasury allows borrowers to receive at least $3,000 in relocation costs.

Short sales in general are becoming easier and quicker to accomplish. New requirements under the $25 billion foreclosure settlement with the largest servicers installed new timelines.

Short sales hit a three-year high nationally in the first quarter, increasing 25% from the year before, according to RealtyTrac.

Nearly two-thirds of all HAFA deals occurred in California (42%), Florida (16%) and Arizona (7%), according to the Treasury.

Of the nearly 80,000 HAFA offers, one in five began as a HAMP modification, which the borrower either requested to cancel or was disqualified.

Reported by KJon Prior

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